Questions we hear before the first call

Because what we cost depends on what you have and how much support you want, the same way an accountant's fee does. A one-time cleanup for a small business is a very different job from looking after a growing company's technology every day. The starting price is what the smallest organized setup costs, and the evaluation tells us where yours lands.

Someone qualified to call when a question comes up, who already knows how your setup fits together. Before you sign up for a new tool, when a vendor says you need an upgrade, when a staff member asks if an email is real. It works the way a retainer with a lawyer does: your monthly fee builds a balance, and our time is billed against it at the rate for the kind of work. Help and questions are free.

No. Everything stays registered to your business, you pay your providers directly, and you keep every login. We work with our own access, which you can remove at any time. Our job is to advise, supervise and help, not to sit between you and your own technology.

It stays available for 12 months from the month you paid it, so there's never a year-end deadline to use it up. Unlike a lawyer's trust account, unused balance isn't refunded, so if you find you're not using it, move to a smaller plan or cancel. You can stop anytime.

No. A smaller business usually needs less of our time, which is exactly why our fee scales. Plenty of small businesses start with a one-time cleanup and only call us when something comes up.

You do. Everything we set up or move is registered to your business, not to us. Part of a cleanup is usually moving accounts that were set up under someone else's name back into yours.

Almost always. We start with the domain, because whoever controls it controls your website and email. From there we work through each account and get it back into your name.

You walk away with everything, and you don't need anything from us to do it. We set your accounts up in your name from day one and keep a documented list of what you have and where it lives, so leaving is as simple as handing that list to whoever looks after it next.

Maybe not. But a web designer looks after your website, and an IT person often looks after computers and the office network. We look after how all of it fits together, and we're happy to work alongside the people you already have.

No. If what you have is working and fairly priced, we leave it alone. We only recommend a change when there's a clear reason: it's costing you too much, it's unreliable, or it's holding you back.

Yes. It's one of the most common problems we see, and it's usually a matter of settings on your domain rather than anything you wrote.

Yes. We design and build websites, and move existing ones. The difference is that we build them as part of your overall setup, so they're in your name, easy for you to update, and looked after once they launch.